Request a Return



We will be happy to refund your goods in line with the criteria below. Please note that exchanges cannot be offered at this time; if you’re looking to order a different size, a new order will have to be placed online.

  1. You must request a return within 30 days of receiving your order.

    Purchases made from the 22nd October have until 16th January to be returned.

  2. The goods must be undamaged, free from signs of wear, and complete with their original tags and packaging.

Faulty items

  1. If an item is found to be faulty, we will facilitate a free return, regardless of your location. Please contact us regarding any damaged or faulty items so that our team can assist you in the best possible way. You can submit a request here.


If your return corresponds to the above criteria, please initiate the process by entering your order number and email address on this page and hit Request a Return. Details of the next and final step of the return process will be sent via email once you’ve requested a return.

We offer free UK returns. For full details regarding refunds please see our Terms & Conditions.


If you wish to return an item, please request a return by entering your order number, and the email address used at checkout. Returns will not be accepted unless they have been requested within the 30 day time-frame..

Enter your order details

Fields marked (*) are mandatory

By clicking Request a Return on this page you are agreeing to our Terms & Conditions.


Returns Address

Please address all returns to the following address:

Internet Fusion Group, Unit 6,
North Kettering Business Park,
Hipwell Road,
Kettering,
NN14 1UA,
United Kingdom,
GB